| Frequently Asked Questions |
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1. |
How do I get started?
Simply download the ScheduFlow Client onto your computer. Once you have done so, double click on the downloaded file and our intuitive installation wizard will guide you through the installation process. All you will need is the account name and account password you created when you signed up for our free trial. |
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| 2. |
Can I install ScheduFlow Online on one computer?
Yes, ScheduFlow Online can be installed on a standalone computer. If you want to run ScheduFlow Online on one computer only, you will need to install ScheduFlow Client on that machine (see below). |
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Can I install ScheduFlow on several computers and have all my users view the same schedules at the same time?
Yes, ScheduFlow Online can be installed on multiple computers in different locations, meaning that all your up-to-date appointments can be viewed by multiple users, at the same time. If you will be running ScheduFlow on multiple computers, you will need to install ScheduFlow Client on all the computers that will be accessing the ScheduFlow Online data. |
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| 4. |
Who performs the backups of my ScheduFlow data?
For ScheduFlow Online, Duoserve will perform regular backups of your data which will be stored on our secure, highly-encrypted servers. |
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| 5. |
What is the ScheduFlow Client?
The ScheduFlow Client is the component of our software that is used for viewing, entering, modifying, and removing client, resource, and appointment information. It should be installed on all computers that will need to access the ScheduFlow data. |
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| 6. |
What is a Resource?
A resource is any person, place, or thing that is assigned to the appointment. For example, a doctor, a stylist, a room, a truck, etc. are all sample resources. |
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| 7. |
Is this a desktop application or a web-based scheduling solution?
ScheduFlow Online is a desktop application that works over the Internet, from remote locations. We host your data and you connect to it from anywhere in the world. |
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| 8. |
When installing the 30-day trial version of ScheduFlow, will I need to give you my billing information?
Duoserve is one of the few companies that does not ask for ANY billing information until you are ready to make a purchase. |
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| 9. |
What is the major difference between ScheduFlow Desktop and ScheduFlow Online?
ScheduFlow Desktop is a desktop application that requires you to have your own server and maintain it. ScheduFlow Online is a monthly subscription that allows you to access your data from anywhere in the world, while we maintain your server and perform your backups. In addition, ScheduFlow Desktop requires you to purchase upgrades, while ScheduFlow Online gives your free upgrades for the life of your subscription. |
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| 10. |
Will Duoserve disclose my personal and/or business information?
Duoserve will not disclose any of the information you provide us with upon purchase with any other organization or individual, unless you respond affirmatively to the question when making your purchase "I allow Duoserve to use our company name as part of their client list that may be used on their website and/or other marketing materials." Keeping your information confidential is an utmost priority for Duoserve. |
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| 11. |
Is there a limit to how many resources I can enter?
No, there is no limit to how many resources you can enter into ScheduFlow. |
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| 12. |
Is there a limit to how many clients I can enter?
No, there is no limit to how many clients you can enter into ScheduFlow. |
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Is there a limit to how many appointments I can enter?
No, there is no limit to how many appointments you can enter into ScheduFlow. |
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| 14. |
I am ready to make a purchase. How many licenses do I need to purchase?
Our licenses (CAL's - client access licenses) are based on the number of computers that are running the ScheduFlow Online. For example, if you have 5 total computers accessing the ScheduFlow data through the Internet, you will need to purchase 5 CAL's. |
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| 15. |
Is this a one-time fee or a subscription?
This is a monthly subscription. |
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| 16. |
Are software upgrades offered for free?
Yes. With the ScheduFlow Online, all future updates are offered for free, whether they are minor or major versions. |
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| 17. |
Do you accept payments by check?
Because ScheduFlow Online is a monthly subscription, we require a most updated credit card so our systems can perform automatic charges on a monthly basis. We will accept checks if you wish to pay a year ahead for your subscription. |
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Do you accept Paypal payments?
We accept Paypal payment if you wish to pay a year ahead for your subscription. Payments should be sent to contact@duoserve.com. Please indicate the product name and number of licenses in the description field. |
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