SUPPORT INTRODUCTION
Duoserve prides itself in designing easy to use applications that work extremely well which reduces the need for many customers to pay extra dollars for support.  For example, ScheduFlow 2008, our scheduling application, costs about 70% less than the competition in the same category. We're talking about our competition's products that one may call 'Not up to par'. The bottom line is - our software is a no-frills, you get what you pay for - software.  And if you don't have the technical expertise to setup and/or run our software, we'll always be glad to help you (of course, for a small additional charge...)

We have segmented our support policy into sections that describe when we can support you over the phone and when we cannot. It is our Terms of Service summarized in an easy to understand format.

FREE ONLINE SUPPORT
Whether you are in trial mode or have purchased our software, free support is always available through our support forum which can be accessed by clicking here.

PHONE SUPPORT DURING TRIAL
If you are running our software in trial mode you must purchase a technical or usage support plan to receive phone support by clicking here. 

PHONE SUPPORT AFTER PURCHASE
When making a purchase of any of our software products, you are given the choice of free online forum support.  If you choose NOT to purchase the 'Phone Support Plan' at the time of purchase, you may do so at any time following your purchase by clicking here. 

For customers who have purchased a phone support plan with our software, please note that Duoserve will assist you with "Technical Support" problems.  Duoserve cannot assist customers with "Usage Questions", "Training", and/or "Tutorials".  You must purchase a Usage Plan separately by clicking here.

WHAT ARE  TECHNICAL QUESTIONS AND WHAT ARE USAGE QUESTIONS?
If you have a usage question please refer to the help documentation first.  This can be accessed on virtually every form of our applications.  If you would like to speak to one of our representatives (whether for a technical support question or a usage question), you can give us a call - provided that you have purchased a support plan first.

Below is an example of the difference between "Usage" questions and "Technical Support" questions.

Example technical support questions ( Types of questions we can answer with the purchase of a technical support plan )
I can not connect to the server.
The program crashes when I …
Error message box "…" keeps popping up.

Example usage questions ( Types of questions we can answer with the purchase of a usage support plan)
How do I add an employee to ….?
How do I print a "…" report from your software?
Why doesn't your application do or have "…."?

RIGHT TO CANCEL PURCHASED PHONE SUPPORT WITH REFUND
Please note that Duoserve reserves the right to cancel/void your software technical and/or usage support at any time, without any discretion, after issuing a refund to your account for the purchased support.

Again we highly appreciate you as our current or future customer.

Thank you,

Duoserve Customer Service